Privacy Policy

This Privacy Policy describes how Appliance Repair Bangalore ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect information that you voluntarily provide when requesting appliance repair services, booking appointments, contacting us via phone, WhatsApp, or our website forms. This may include:

• Full name and contact details (phone number, email address)
• Service address and location details
• Appliance type, brand, model, and issue description
• Payment-related information for service charges
• Messages, inquiries, or feedback shared with us
• Device and browser information collected automatically through cookies and analytics tools (e.g., Google Analytics, Google Ads conversion tracking)

2. How We Use Your Information

• To process and manage your appliance service requests
• To assign technicians and provide doorstep repair service
• To send service confirmations, updates, and appointment reminders
• To respond to your inquiries and support requests
• To maintain internal service and warranty records
• To measure advertising effectiveness through Google Ads conversion tracking and analytics
• To send promotional messages only with your explicit consent

3. Information Sharing

We do not sell, rent, or trade your personal information. Data may be shared only in the following limited circumstances:

• With our assigned technicians for service execution at your premises
• With payment processing partners for transaction processing
• With advertising platforms (e.g., Google Ads, Meta) for conversion tracking — only anonymised or aggregated data
• With legal or regulatory authorities when required by applicable law
• With your explicit consent where applicable

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies for:

• Google Analytics — to understand website traffic and user behaviour
• Google Ads — for conversion tracking and remarketing
• Essential cookies — for website functionality

You may disable cookies through your browser settings. However, this may affect website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, service records are retained for up to 2 years.

7. Your Rights

You have the following rights regarding your personal data:

• Access your personal information we hold
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Opt out of marketing communications at any time
• Lodge complaints with the appropriate data protection authority

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: