Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which Appliance Repair Bangalore handles cancellations, refunds, and service-related disputes. By using our services, you agree to the terms stated below.

1. Cancellation Policy

1.1 Before Technician Visit

• You may cancel or reschedule your service appointment free of charge if done at least 2 hours before the scheduled visit time.
• To cancel, contact us via phone at +918050506724 or via WhatsApp.
• Cancellations made less than 2 hours before the scheduled time may attract a cancellation fee of up to ₹200.

1.2 After Technician Arrival (Before Repair Starts)

• If you cancel after the technician has arrived at your location but before any repair work has begun, the inspection / visiting charge is non-refundable.
• The inspection charge covers the technician's travel, time, and diagnostic effort.

1.3 After Repair Has Started

• Once repair work has been initiated and/or spare parts have been installed, cancellation is not possible and no refund will be issued.
• Full payment is due for all work completed and parts used.

2. Refund Policy

2.1 When Refunds Are Applicable

• If we are unable to provide the scheduled service due to reasons on our end (e.g., technician unavailability, operational issues), a full refund of any advance payment will be issued.
• If the same issue recurs within the warranty period and we are unable to resolve it, a partial or full refund may be considered on a case-by-case basis.

2.2 When Refunds Are NOT Applicable

• Once the repair is completed and payment is made, refunds are generally not applicable.
• Inspection / visiting charges are non-refundable in all cases where the technician has visited your premises.
• Refunds are not provided for issues caused by customer misuse, mishandling, power surges, voltage fluctuations, water damage, pest infestation, or any external factors.
• Refunds are not applicable if the appliance has been tampered with or repaired by another party after our service.
• No refunds are provided for dissatisfaction with service timelines, as response times are indicative and subject to availability.

2.3 Refund Process

• To request a refund, contact us within 48 hours of the service with your service invoice/receipt.
• Refund requests will be reviewed within 3–5 business days.
• Approved refunds will be processed within 7–10 business days via the original payment method (UPI, bank transfer, or other applicable mode).
• You will be notified via phone or email once the refund is processed.

3. No-Show Policy

If the customer is not available at the scheduled time and location, and has not informed us in advance, it will be treated as a no-show. A re-visit may be scheduled subject to availability, and may attract additional visiting charges.

4. Re-Service & Warranty Claims

• If the same issue recurs within the warranty period, we will re-service the appliance at no additional labour charge.
• Warranty covers only the specific part(s) replaced during the original service.
• A valid service invoice/receipt is required for all warranty claims.
• Warranty does not extend to new issues or different faults that were not part of the original repair.

5. Disputes & Escalations

If you are unsatisfied with our service or have a dispute regarding charges, please contact us directly. We aim to resolve all complaints within 5 business days.

• Step 1: Contact our customer support team via phone or WhatsApp.
• Step 2: If not resolved, escalate via email with your service invoice and a description of the issue.
• Step 3: We will review and respond with a resolution within 5 business days.

6. Modifications to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date. Continued use of our services implies acceptance of the updated policy.

7. Contact Information

For cancellations, refund requests, or any questions about this policy, please contact us:

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